Privacy Policy

Effective Date: May 31, 2026

Last Updated: May 31, 2026

1. Introduction

Djengoo ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use the Djengoo mobile application (the "App") and related services (collectively, the "Services").

This Privacy Policy applies to all users of our Services, regardless of location, and has been designed to comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the European Union.

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Data Controller

For the purposes of the GDPR and other applicable data protection legislation, the data controller is:

Djengoo
Website: djengoo.com
Email: contact@djengoo.com

We are responsible for deciding how we hold and use personal information about you. If you have any questions about this Privacy Policy or our data processing practices, please contact us using the details provided above.

3. Information We Collect

We collect several types of information from and about users of our Services, including:

3.1 Personal Data You Provide Directly

We collect personal data that you voluntarily provide to us when you:

Register for an account or use our Services
Complete forms within the App
Contact us for customer support
Participate in surveys, promotions, or contests
Submit feedback or reviews
Communicate with us through any channel

The types of personal data we collect directly from you include:

Name: Your first name, last name, or username
Email Address: Your email address for account registration and communication
Phone Number: Your telephone number for account verification, security, and communication purposes
Photos and Media: Images, videos, or other media content you choose to upload or share through the App

3.2 Information Collected Automatically

When you access and use our Services, we automatically collect certain information about your device and usage patterns, including:

Device Identifiers: Unique identifiers associated with your device, including device ID, advertising ID, and other similar identifiers
IP Address: Your Internet Protocol address and related information such as your Internet Service Provider
Location Data: Precise or approximate geographic location information derived from your device's GPS, Wi-Fi, mobile network, and other location-based services. We collect this data when you grant us permission through your device settings
Usage Information: Details about how you use our Services, including access times, pages viewed, app features used, and the paths you take through the App
Device Information: Information about your mobile device, including device type, operating system and version, browser type and version, screen resolution, and other technical information
Log Data: Server logs that include information such as date and time of access, features used, crash reports, and other system activity

3.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our Services. This helps us provide you with an improved experience and allows us to enhance our Services.

Cookies are small data files stored on your device that help us improve our Services and your experience, see which areas and features are popular, and count visits. The types of cookies we use include:

Essential Cookies: Required for the operation of our Services, enabling core functionality such as security, network management, and accessibility
Preference Cookies: Enable our Services to remember information that changes the way the App behaves or looks, such as your preferred language or region
Analytics Cookies: Help us understand how visitors interact with our Services by collecting and reporting information anonymously
Performance Cookies: Used to analyze and improve the performance and functionality of our Services

You can control and manage cookies through your device settings. However, please note that disabling certain cookies may affect the functionality of our Services and limit your ability to use certain features.

3.4 Information from Third Parties

While we do not currently integrate with third-party services, we may receive information about you from other sources, including publicly available databases or third parties from whom we have obtained data, and combine this data with information we already have about you. This helps us update, expand, and analyze our records and provide services that may be of interest to you.

4. Legal Basis for Processing (GDPR)

Under the GDPR, we are required to inform you of the legal basis for processing your personal data. We process your personal data on the following legal grounds:

4.1 Consent

We process certain personal data based on your explicit consent, including:

Location data collected through your device
Photos and media you choose to upload
Marketing communications (where consent is required)
Non-essential cookies and tracking technologies

You have the right to withdraw your consent at any time by adjusting your device settings, app preferences, or contacting us directly. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.

4.2 Contractual Necessity

We process personal data when necessary to perform our contract with you, including:

Creating and managing your account
Providing the Services you have requested
Processing transactions and sending related information
Providing customer support and responding to your inquiries

4.3 Legitimate Interests

We process personal data when necessary for our legitimate business interests, including:

Improving and developing our Services
Ensuring the security and integrity of our Services
Detecting, preventing, and addressing fraud, security issues, and technical problems
Analyzing usage patterns and trends
Conducting research and development
Enforcing our terms and conditions

We balance these legitimate interests against your rights and freedoms and ensure we do not process your data in ways you would not reasonably expect.

4.4 Legal Obligations

We process personal data when necessary to comply with legal obligations, including:

Responding to lawful requests from public authorities
Complying with applicable laws and regulations
Cooperating with regulatory authorities
Establishing, exercising, or defending legal claims

5. How We Use Your Information

We use the information we collect for various purposes, including:

5.1 Service Provision and Management

Creating, maintaining, and authenticating your account
Providing, operating, and maintaining our Services
Processing your requests and transactions
Personalizing your experience and delivering content relevant to your interests
Enabling location-based features and services
Managing user-generated content, including photos and media

5.2 Communication

Sending you technical notices, updates, security alerts, and administrative messages
Responding to your comments, questions, and customer service requests
Providing customer support and troubleshooting problems
Communicating with you about services, features, surveys, offers, promotions, and events
Sending you information about topics that may be of interest to you

5.3 Service Improvement and Development

Monitoring and analyzing usage trends, preferences, and activities
Improving, testing, and developing new features and functionality
Conducting research and analysis to better understand our users
Developing new services and offerings
Optimizing user experience and interface design

5.4 Security and Fraud Prevention

Detecting, preventing, and addressing technical issues, fraud, and security vulnerabilities
Protecting the rights, property, and safety of Djengoo, our users, and the public
Enforcing our Terms of Service and other policies
Verifying user identity and preventing unauthorized access
Investigating and resolving disputes

5.5 Legal Compliance

Complying with applicable laws, regulations, and legal processes
Responding to lawful requests from public and governmental authorities
Establishing, exercising, or defending legal claims
Maintaining records as required by law

5.6 Marketing and Advertising

Sending you promotional communications that may be of interest to you (with your consent where required)
Delivering targeted advertising and measuring its effectiveness
Conducting surveys and gathering feedback about our Services
Organizing contests, sweepstakes, and promotions

6. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

6.1 Service Providers

Although we do not currently use third-party services, we may engage trusted third-party service providers to perform functions and provide services on our behalf, such as hosting, data storage, data analysis, customer service, email delivery, payment processing, or marketing assistance. These service providers will have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

6.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice within the App of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

6.3 Legal Requirements and Protection of Rights

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (such as a court or government agency), including to meet national security or law enforcement requirements. We may also disclose your information when we believe disclosure is necessary to:

Comply with applicable laws, regulations, or legal processes
Enforce our Terms of Service or other agreements
Protect and defend our rights or property
Prevent or investigate possible wrongdoing in connection with our Services
Protect the personal safety of users of our Services or the public
Protect against legal liability

6.4 With Your Consent

We may share your personal information for any other purpose with your explicit consent or at your direction.

6.5 Aggregated or De-identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you. Such information is not considered personal data and may be used and shared for any purpose without restriction.

7. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries other than your country of residence, including countries that may not provide the same level of data protection as your home country. When we transfer personal data from the European Economic Area (EEA) to countries outside the EEA, we ensure appropriate safeguards are in place to protect your personal information.

These safeguards may include:

Standard Contractual Clauses: We may use Standard Contractual Clauses approved by the European Commission to ensure appropriate protection of your personal data
Adequacy Decisions: We may transfer data to countries that have been deemed by the European Commission to provide an adequate level of data protection
Binding Corporate Rules: Where applicable, we may rely on binding corporate rules to govern international transfers
Your Consent: In certain circumstances, we may rely on your explicit consent to transfer your data internationally

If you would like more information about our international data transfer practices or to obtain a copy of the safeguards we have in place, please contact us using the contact details provided in this Privacy Policy.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, and to establish, exercise, or defend legal claims.

The criteria we use to determine retention periods include:

Account Activity: We retain your account information for as long as your account is active or as needed to provide you with Services
Legal Obligations: We may retain certain data to comply with legal obligations, such as tax, accounting, or audit requirements
Dispute Resolution: We may retain information necessary to resolve disputes, enforce our agreements, and protect our legal rights
Legitimate Business Purposes: We may retain data for legitimate business purposes, such as fraud prevention and enhancing security

Specific retention periods include:

Account Information: Retained for the duration of your account plus a reasonable period afterward to comply with legal obligations or resolve disputes
Transaction Records: Retained for the period required by applicable tax and accounting laws
Marketing Data: Retained until you unsubscribe or withdraw consent, after which it will be deleted or anonymized
Location Data: Retained for the period necessary to provide location-based services, then aggregated or deleted
Log Files and Technical Data: Typically retained for a limited period for security and analytical purposes

When we no longer require your personal information for the purposes set out in this Privacy Policy, we will delete it or anonymize it. If deletion is not possible (for example, because personal information has been stored in backup archives), we will securely store your personal information and isolate it from further processing until deletion is possible.

9. Your Data Protection Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

9.1 Right of Access

You have the right to request access to the personal information we hold about you. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. You may request this information by contacting us at contact@djengoo.com.

9.2 Right to Rectification

You have the right to request correction of any incomplete or inaccurate personal information we hold about you. You can update most of your information directly through your account settings. For other corrections, please contact us.

9.3 Right to Erasure (Right to be Forgotten)

You have the right to request deletion of your personal information in certain circumstances, including when:

The personal data is no longer necessary for the purposes for which it was collected
You withdraw your consent (where processing was based on consent)
You object to the processing and there are no overriding legitimate grounds
The personal data has been unlawfully processed
The personal data must be erased to comply with a legal obligation

Please note that we may not be able to delete your information if we are required to retain it to comply with legal obligations or to establish, exercise, or defend legal claims.

9.4 Right to Restriction of Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances, including when:

You contest the accuracy of the personal data
The processing is unlawful but you prefer restriction to erasure
We no longer need the data, but you need it to establish, exercise, or defend legal claims
You have objected to processing pending verification of whether our legitimate grounds override yours

9.5 Right to Data Portability

You have the right to request that we transfer your personal information to another organization or directly to you in a structured, commonly used, and machine-readable format, where technically feasible. This right applies to personal information you have provided to us where the processing is based on your consent or for the performance of a contract and is carried out by automated means.

9.6 Right to Object

You have the right to object to processing of your personal information where we are relying on legitimate interests as the legal basis for processing. If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or the processing is necessary for the establishment, exercise, or defense of legal claims.

You also have the right to object at any time to processing of your personal information for direct marketing purposes, including profiling related to such direct marketing.

9.7 Right to Withdraw Consent

Where we rely on your consent as the legal basis for processing your personal information, you have the right to withdraw that consent at any time. You can withdraw consent by adjusting your app settings, device permissions, or by contacting us. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

9.8 Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority, in particular in the EU member state of your habitual residence, place of work, or place of the alleged infringement, if you believe that the processing of your personal data violates the GDPR.

A list of supervisory authorities is available at: https://edpb.europa.eu/about-edpb/board/members_en

9.9 Exercising Your Rights

To exercise any of these rights, please contact us at contact@djengoo.com. We will respond to your request within one month of receipt, although we may extend this period by two further months where necessary, taking into account the complexity and number of requests. We will inform you of any such extension.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise your other rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

You will not have to pay a fee to access your personal data or to exercise any of your other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

10. Security of Your Information

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized or unlawful processing, accidental loss, destruction, or damage.

Our security measures include:

10.1 Technical Safeguards

Encryption: We use encryption technologies to protect sensitive data during transmission and storage, including SSL/TLS encryption for data in transit
Secure Storage: Personal data is stored on secure servers with restricted access
Access Controls: We implement strict access controls and authentication mechanisms to ensure that only authorized personnel can access personal data
Firewalls and Intrusion Detection: We use firewalls, intrusion detection systems, and other security technologies to protect against unauthorized access
Regular Security Updates: We regularly update and patch our systems to address security vulnerabilities

10.2 Organizational Safeguards

Limited Access: Access to personal data is limited to employees, contractors, and service providers who need to know such information to operate, develop, or improve our Services
Confidentiality Obligations: All personnel with access to personal data are subject to strict confidentiality obligations
Security Training: We provide regular security awareness training to our employees
Incident Response: We maintain incident response procedures to address potential security breaches promptly
Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities

10.3 Your Responsibility

While we implement robust security measures, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. You also have a responsibility to protect your personal information, including:

Keeping your account credentials confidential and not sharing them with others
Using a strong, unique password for your account
Logging out of your account when using shared devices
Being cautious about the information you share through the App
Keeping your device and software up to date with the latest security patches
Reporting any suspected security breaches or unauthorized access to us immediately

10.4 Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach, where feasible. If the breach is likely to result in a high risk to your rights and freedoms, we will also notify you without undue delay and provide information about the nature of the breach, the likely consequences, and the measures we are taking to address it.

11. Children's Privacy

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are under 16 years of age, please do not use our Services or provide any personal information to us.

If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to delete that information as quickly as possible. If you believe we might have any information from or about a child under 16, please contact us at contact@djengoo.com.

Parents and legal guardians have the right to:

Review personal information collected from their child
Request deletion of their child's personal information
Refuse to allow further collection or use of their child's information

We encourage parents and guardians to monitor their children's online activities and to help enforce this Privacy Policy by instructing their children never to provide personal information through our Services without their permission.

12. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not operated or controlled by us. This Privacy Policy applies only to our Services. We are not responsible for the privacy practices or content of third-party websites or services.

When you click on a third-party link, you will be directed to that third party's site or service. We strongly advise you to review the privacy policy of every site you visit and service you use. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

The inclusion of any link does not imply our endorsement of the linked site or service. Use of any such linked website or service is at your own risk.

13. Location Data

Our App collects and processes location data to provide location-based features and services. We collect location information through various means, including GPS, Wi-Fi, mobile networks, and IP address.

13.1 Types of Location Data

We may collect the following types of location data:

Precise Location Data: Real-time GPS coordinates that identify your exact geographical location
Approximate Location Data: General location information derived from IP address, Wi-Fi networks, or cell tower triangulation

13.2 How We Use Location Data

We use location data to:

Provide location-based features and services within the App
Personalize content based on your location
Improve our Services and develop new features
Analyze usage patterns and trends
Comply with legal requirements
Enhance security and prevent fraud

13.3 Your Location Data Choices

You can control our collection and use of location data through your device settings:

Enable/Disable Location Services: You can enable or disable location services for the App through your device settings
Choose Precision Level: On some devices, you can choose whether to provide precise or approximate location data
Limit Background Access: You can limit location access to only when the App is in use

Please note that disabling location services may limit your ability to use certain features of our Services that require location information.

14. Photos and Media

Our App may allow you to upload, store, and share photos and other media content. When you provide photos or media to us:

14.1 Collection and Use

We collect photos and media only when you choose to upload or share them through the App
We use this content to provide the Services you request
We may analyze metadata associated with photos (such as time, date, and location) to improve our Services
We do not use facial recognition or other biometric technologies on your photos without your explicit consent

14.2 Your Control

You control which photos and media you upload to our Services
You can delete photos and media you have uploaded at any time through the App
You can control camera and photo library access through your device settings

14.3 Permissions

To upload photos or media, you will be asked to grant permission to access your device's camera and/or photo library. You can revoke these permissions at any time through your device settings, though this may limit certain functionality.

15. Cookies and Tracking Technologies

As described in Section 3.3, we use cookies and similar tracking technologies to collect information about your use of our Services.

15.1 Managing Cookie Preferences

You have several options for managing cookies and tracking technologies:

Device Settings: You can adjust your device settings to refuse or delete cookies
App Settings: You can manage certain cookie preferences through the App settings
Opt-Out Tools: You can use industry opt-out tools to manage advertising preferences

15.2 Effect of Disabling Cookies

If you disable cookies, some features of our Services may not function properly. Essential cookies that are necessary for the operation of our Services cannot be disabled.

15.3 Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Our Services currently do not respond to DNT signals due to the lack of industry consensus on how to interpret these signals.

16. Automated Decision-Making and Profiling

We may use automated decision-making and profiling techniques to improve our Services and personalize your experience. This may include:

Analyzing usage patterns to recommend relevant features or content
Using algorithms to detect and prevent fraud or security threats
Personalizing communications based on your preferences and behavior

Under the GDPR, you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. If we engage in such automated decision-making, we will inform you and provide you with the opportunity to:

Obtain human intervention
Express your point of view
Contest the decision

You can contact us at contact@djengoo.com to exercise these rights or to request more information about our automated decision-making practices.

17. Marketing Communications

We may send you marketing communications about our Services, new features, promotions, and other information that may be of interest to you, subject to your preferences and applicable law.

17.1 Consent and Preferences

Where required by law, we will only send you marketing communications with your prior consent. You can manage your communication preferences by:

Adjusting your settings within the App
Following the unsubscribe instructions in our emails
Contacting us at contact@djengoo.com

17.2 Types of Communications

Marketing communications may include:

Email newsletters and updates
Push notifications (if you have enabled them)
In-app messages and announcements
SMS messages (where you have provided consent)

17.3 Opting Out

You can opt out of marketing communications at any time without affecting your ability to use our Services. However, we may still send you non-marketing communications, such as:

Transactional messages related to your account or Services
Service announcements and administrative messages
Responses to your inquiries
Legal notices and policy updates

18. Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee our compliance with data protection laws and to serve as a point of contact for data protection matters.

If you have any questions about how we process your personal data, wish to exercise your data protection rights, or have concerns about our privacy practices, you can contact our DPO at:

Email: contact@djengoo.com
Subject Line: "Data Protection Officer - Privacy Inquiry"

Our DPO will respond to your inquiry within