Info GV San José - Fan App

Privacy Policy

Privacy Policy

Effective Date: May 4, 2026

Last Updated: May 4, 2026

1. Introduction

Aluso ("we," "us," "our," or "Company") operates the Info GV San José - Fan App mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Android mobile application. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the App.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the App after the date such revised Privacy Policy is posted.

2. Information We Collect

We collect information about you in various ways when you use our App. The information we collect helps us provide, maintain, protect, and improve our services.

2.1 Personal Information You Provide to Us

We may collect personal information that you voluntarily provide to us when you use the App, express an interest in obtaining information about us or our products and services, or otherwise contact us. The personal information we collect may include:

  • Contact information such as email addresses when you communicate with us
  • Any other information you choose to provide directly through the App

2.2 Information Automatically Collected

When you access and use the App, we automatically collect certain information about your device and usage patterns. This information includes:

Device Identifiers

We collect device identifiers and related information, including:

  • Unique device identifiers (such as Android Advertising ID)
  • Device model and manufacturer
  • Operating system and version
  • Mobile network information
  • Device settings and configurations
  • IP address
  • Time zone settings
  • Device language preferences

This information is collected to help us identify unique users, troubleshoot technical issues, provide appropriate content for your device, analyze usage patterns, and improve the App's functionality and performance.

Photos and Media

The App may request access to photos and media files stored on your device, including:

  • Images stored in your device gallery
  • Media files you choose to share or upload through the App
  • Photos you take using the App's camera functionality (if available)
  • Read and write access to external storage for saving and retrieving media

We only access photos and media that you explicitly choose to share or interact with through the App. We do not automatically access, scan, or upload your entire photo library without your consent. Any photos or media you share may be used within the App's functionality and may be stored temporarily on our servers or third-party services for processing and display purposes.

2.3 Information from Third-Party Services

We use Firebase, a service provided by Google LLC, which may collect additional information as described in Section 5 below.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide, operate, and maintain the App's functionality
  • To improve, personalize, and expand the App's features and services
  • To understand and analyze how you use the App
  • To develop new products, services, features, and functionality
  • To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the App
  • To process your transactions and manage your requests
  • To send you technical notices, updates, security alerts, and support and administrative messages
  • To respond to your comments, questions, and provide customer service
  • To monitor and analyze trends, usage, and activities in connection with the App
  • To detect, prevent, and address technical issues, security breaches, and fraudulent or illegal activity
  • To comply with legal obligations and enforce our terms and policies
  • To protect the rights, property, and safety of Aluso, our users, and the public
  • For any other purpose with your consent or as permitted by applicable law

3.1 Use of Device Identifiers

Device identifiers are used to:

  • Recognize your device when you use the App
  • Maintain your preferences and settings across sessions
  • Analyze App performance and user behavior patterns
  • Provide analytics and measure the effectiveness of the App
  • Debug and resolve technical issues
  • Prevent fraud and enhance security
  • Deliver personalized content and experiences

3.2 Use of Photos and Media

Photos and media accessed through the App are used to:

  • Enable you to share images and media content within the App
  • Allow you to customize your user experience with personal images
  • Facilitate social features and user-generated content
  • Display content you choose to upload or share
  • Enable App features that require image processing or display
  • Store media locally on your device as needed for App functionality

4. Legal Basis for Processing (for Users in the European Economic Area, UK, and Switzerland)

If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, our legal basis for collecting and using your personal information depends on the specific information concerned and the context in which we collect it. We process your personal information based on:

  • Consent: You have given us explicit consent to process your personal information for specific purposes, such as accessing your photos and media files
  • Contract performance: Processing is necessary to provide the App services you have requested
  • Legitimate interests: Processing is necessary for our legitimate interests, such as improving the App, ensuring security, preventing fraud, and analyzing usage patterns, provided these interests are not overridden by your data protection rights
  • Legal obligation: Processing is necessary to comply with applicable laws and regulations

You have the right to withdraw your consent at any time where we rely on consent as the legal basis for processing. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

5. Third-Party Services and Data Sharing

5.1 Firebase Services

The App uses Firebase, a comprehensive mobile and web application development platform provided by Google LLC. Firebase may collect and process information on our behalf, including:

  • Firebase Analytics: Collects usage data, events, device information, and user interactions to help us understand how users engage with the App
  • Firebase Cloud Messaging: May be used to send notifications and messages to your device
  • Firebase Crashlytics: Collects crash reports, diagnostic information, and performance data to help us identify and fix technical issues
  • Firebase Performance Monitoring: Collects performance metrics and data about the App's responsiveness and stability
  • Firebase Remote Config: May be used to customize the App experience without requiring updates
  • Firebase Authentication: May be used to manage user authentication and identity
  • Firebase Cloud Storage: May be used to store and retrieve user-generated content, including photos and media
  • Firebase Realtime Database or Cloud Firestore: May be used to store and sync data in real-time

Firebase collects information such as device identifiers, IP addresses, operating system information, device settings, usage data, crash logs, and performance metrics. This information is processed in accordance with Google's Privacy Policy and Firebase's data processing terms.

For more information about how Firebase collects and processes data, please review:

  • Google Privacy Policy: https://policies.google.com/privacy
  • Firebase Data Processing and Security Terms: https://firebase.google.com/support/privacy
  • How Google uses information from sites or apps that use our services: https://policies.google.com/technologies/partner-sites

5.2 When We Share Your Information

We may share your information in the following circumstances:

  • Service providers: We may share your information with third-party service providers who perform services on our behalf, such as Firebase and other technology providers, analytics services, hosting providers, and customer support services
  • Business transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company
  • Legal requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (such as a court, government agency, or law enforcement)
  • Protection of rights: We may disclose your information when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal request
  • With your consent: We may share your information for any other purpose with your consent or at your direction
  • Aggregated or anonymized information: We may share aggregated or anonymized information that cannot reasonably be used to identify you

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:

  • The length of time you use the App and whether you have an active account
  • Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time)
  • Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations)
  • The nature and sensitivity of the information
  • The purposes for which we process your information

When we no longer need your information, we will securely delete or anonymize it in accordance with applicable laws and our data retention policies. Device identifiers and analytics data are typically retained for up to 24 months. Photos and media you upload may be retained as long as they are necessary for the App's functionality or until you delete them.

7. Data Security

We implement appropriate technical and organizational security measures designed to protect your information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include:

  • Encryption of data in transit using secure socket layer technology (SSL/TLS)
  • Encryption of sensitive data at rest
  • Regular security assessments and monitoring
  • Access controls and authentication mechanisms
  • Secure data storage practices through reputable service providers like Firebase
  • Regular software updates and security patches
  • Employee training on data protection and security practices
  • Physical security measures for servers and data centers (where applicable through our service providers)

However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your device and any passwords or authentication credentials.

If we learn of a security breach that affects your personal information, we will notify you in accordance with applicable law so that you can take appropriate protective steps.

8. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information:

8.1 General Rights

  • Access: You have the right to request access to the personal information we hold about you
  • Correction: You have the right to request that we correct inaccurate or incomplete personal information
  • Deletion: You have the right to request deletion of your personal information, subject to certain legal exceptions
  • Objection: You have the right to object to our processing of your personal information in certain circumstances
  • Restriction: You have the right to request that we restrict the processing of your personal information under certain conditions
  • Data portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format
  • Withdraw consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time

8.2 Device Permissions

You can control the App's access to certain information through your device settings:

  • Photos and Media: You can revoke the App's access to your photos and media files through your Android device settings (Settings > Apps > Info GV San José - Fan App > Permissions > Storage/Files and media)
  • Advertising ID: You can reset or limit ad tracking through your Android device settings (Settings > Google > Ads)

Please note that disabling certain permissions may limit or prevent certain features of the App from functioning properly.

8.3 Marketing Communications

If we send you marketing communications, you may opt out at any time by following the unsubscribe instructions provided in those communications or by contacting us directly.

8.4 Do Not Track Signals

Some web browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. The App does not currently respond to Do Not Track signals.

8.5 Exercising Your Rights

To exercise any of these rights, please contact us using the contact information provided in Section 15 below. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing your request. In some cases, we may decline requests that are unreasonable, excessive, or prohibited by law.

9. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence, including the United States and other countries where our service providers operate. These countries may have data protection laws that are different from the laws of your country.

When we transfer personal information from the European Economic Area, United Kingdom, or Switzerland to other countries, we implement appropriate safeguards to protect your information, including:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions by the European Commission recognizing that certain countries provide adequate protection for personal data
  • Your explicit consent to the transfer where applicable
  • Other legally approved transfer mechanisms

Firebase, our primary service provider, implements appropriate safeguards and complies with applicable data protection frameworks for international transfers. Google has committed to comply with relevant data protection laws and frameworks, including the EU-U.S. Data Privacy Framework.

10. Children's Privacy

The App is not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction, which may be 14, 15, or 16 in some countries). We do not knowingly collect personal information from children under this age. If you are under the required age, please do not use the App or provide any information through the App.

If we learn that we have collected personal information from a child under the applicable age without verification of parental consent, we will take steps to delete that information as quickly as possible. If you believe we might have information from or about a child under the required age, please contact us at alusoa22@gmail.com.

Parents and guardians should monitor their children's online activities and help enforce this Privacy Policy by instructing their children never to provide personal information through the App without permission.

11. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

11.1 Right to Know

You have the right to request that we disclose:

  • The categories of personal information we collected about you
  • The categories of sources from which the personal information was collected
  • The business or commercial purpose for collecting or selling personal information
  • The categories of third parties with whom we share personal information
  • The specific pieces of personal information we collected about you

11.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain legal exceptions.

11.3 Right to Opt-Out

We do not sell your personal information as defined by California law. If this practice changes in the future, we will update this Privacy Policy and provide you with an opportunity to opt-out.

11.4 Right to Non-Discrimination

You have the right not to receive discriminatory treatment for exercising your CCPA/CPRA rights.

11.5 Right to Correct

You have the right to request correction of inaccurate personal information.

11.6 Right to Limit Use of Sensitive Personal Information

If we process sensitive personal information, you have the right to limit our use of it to certain purposes specified by law.

11.7 Shine the Light Law

California's "Shine the Light" law permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. We do not share personal information with third parties for their own direct marketing purposes.

To exercise these rights, contact us at alusoa22@gmail.com. We will verify your request and respond within the timeframe required by California law (typically 45 days).

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have the following additional rights under the General Data Protection Regulation (GDPR) and equivalent laws:

12.1 Your GDPR Rights

  • Right of access: You can request copies of your personal data
  • Right to rectification: You can request correction of inaccurate or incomplete personal data
  • Right to erasure: You can request deletion of your personal data under certain circumstances
  • Right to restrict processing: You can request that we restrict processing of your personal data under certain conditions
  • Right to data portability: You can request transfer of your data to another organization or directly to you under certain conditions
  • Right to object: You can object to our processing of your personal data under certain circumstances
  • Rights related to automated decision-making: You have the right not to be subject to decisions based solely on automated processing, including profiling, which produce legal effects or similarly significantly affect you

12.2 Data Controller

For the purposes of GDPR, Aluso is the data controller responsible for your personal information.

12.3 Data Protection Officer

For questions about how we process your personal data, you can contact us at alusoa22@gmail.com.

12.4 Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority, particularly in the EU member state of your habitual residence, place of work, or place of the alleged infringement if you believe our processing of your personal data violates applicable law.

13. Other Jurisdictions

13.1 Brazil (LGPD)

If you are located in Brazil, you have rights under the Lei Geral de Proteção de Dados (LGPD), including rights to access, correct, delete, anonymize, and port your personal data, as well as the right to withdraw consent and object to processing. Contact us at alusoa22@gmail.com to exercise these rights.

13.2 Canada (PIPEDA)

If you are located in Canada, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy laws. You can withdraw consent, access your personal information, and challenge the accuracy and completeness of your information. Contact us at alusoa22@gmail.com to exercise these rights.

13.3 Australia (Privacy Act)

If you are located in Australia, you have rights under the Privacy Act 1988, including the right to access and correct your personal information. You can also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

13.4 Other Regions

Users in other jurisdictions may have rights under applicable local privacy laws. We will respond to requests in accordance with applicable legal requirements. Contact us at alusoa22@gmail.com for information about your rights.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Updating the "Last Updated" date at the top of this Privacy Policy
  • Posting the revised Privacy Policy within the App
  • Providing notice through the App interface
  • Sending you an email notification (if we have your email address)
  • Other means as required by applicable law

Your continued use of the App after any changes to this Privacy Policy constitutes your acceptance of such changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If you do not agree with any changes, you should discontinue using the App.

If changes materially affect your rights or how we process your personal information, we will provide more prominent notice and, where required by law, seek your consent before applying the changes.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Aluso
Email: alusoa22@gmail.com

We will make every effort to respond to your inquiry promptly and in accordance with applicable law. Generally, we will respond within 30 days of receiving your request, though this timeframe may vary depending on the complexity of your request and applicable legal requirements.

When contacting us, please include sufficient information to allow us to identify you and verify your identity, including:

  • Your name and contact information
  • A description of your request or concern
  • Any relevant details about your use of the App
  • Information necessary to verify your identity (we may request additional verification information to protect your privacy)

16. Additional Information

16.1 Analytics and Advertising

We use Firebase Analytics to understand how users interact with the App. This helps us identify which features are most popular, track usage patterns, and improve the overall user experience. Analytics data is typically aggregated and does not identify individual users in our reports.

The App may display advertisements or promotional content. While we do not currently use your personal information for targeted advertising, Firebase may collect device identifiers and usage information that could be used for analytics and advertising purposes by Google. You can limit ad tracking and reset your advertising ID through your device settings.

16.2 User-Generated Content

The App may allow you to create, submit, post, or share content, including photos, images, and other media. Any content you share through the App may be visible to other users depending on the App's features and your settings. Please be cautious about what information you share publicly.

You retain all ownership rights to the content you submit. By submitting content through the App, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, and distribute such content solely for the purpose of providing and improving the App's services.

16.3 Third-Party Links

The App may contain links to third-party websites, services, or applications that are not owned or controlled by Aluso. This Privacy Policy applies only to our App. We are not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit or services you use.

16.4 Location Information

The App may request access to location information from your device. If you grant location permissions, we may collect precise or approximate location data to provide location-based features and improve the App experience. You can disable location access at any time through your device settings, though this may limit certain App functionality.

16.5 Cookies and Similar Technologies

The App may use cookies, web beacons, pixel tags, and other tracking technologies to collect information about your usage. These technologies help us recognize your device, remember your preferences, understand how you use the App, and improve our services. Firebase and other third-party services may also use tracking technologies as described in their respective privacy policies.

16.6 Push Notifications

With your consent, we may send you push notifications through Firebase Cloud Messaging or similar services. You can disable push notifications at any time through your device settings or the App's notification settings.

16.7 App Permissions

The App may request various Android permissions to provide its functionality, including:

  • Storage/Media: To read and save photos and media files
  • Internet: To connect to Firebase and other online services
  • Network State: To check connectivity and optimize data usage
  • Camera: To capture photos or videos (if applicable)
  • Notifications: To display notifications and updates

You can review and modify app permissions through your Android device settings at any time.

17. Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and, where required, relevant supervisory authorities in accordance with applicable law. Notification will be provided without undue delay and will include:

  • The nature of the breach
  • The types of information involved
  • The likely consequences of the breach
  • The measures taken or proposed to address the breach
  • Contact information for questions or concerns
  • Recommended steps you can take to protect yourself

18. Accessibility

We are committed to making this Privacy Policy accessible to everyone. If you have difficulty accessing or understanding any part of this Privacy Policy, please contact us at alusoa22@gmail.com, and we will provide the information in an alternative format.

19. Dispute Resolution

We are committed to resolving any concerns you may have about our privacy practices. If you have a complaint about how we handle your personal information, please contact us first at alusoa22@gmail.com. We will investigate and attempt to resolve your complaint promptly.

If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority or pursue other legal remedies available under applicable law.

20. Acceptance of This Policy

By using the Info GV San José - Fan App, you acknowledge that you have read this Privacy Policy and understand how your information will be collected, used, and shared. If you do not agree with this Privacy Policy, please do not use the App.

This Privacy Policy operates in conjunction with any other terms, conditions, or policies applicable to the App, including our Terms of Service (if applicable). In the event of any conflict between this Privacy Policy and other terms, this Privacy Policy shall prevail with respect to privacy matters.