mobi agent

Privacy Policy

Privacy Policy

Effective Date: October 15, 2026

Last Updated: October 15, 2026

1. Introduction

Welcome to mobi agent ("we," "our," "us," or "the App"). mobicom ("Company") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application mobi agent, available on iOS and Android platforms.

By downloading, installing, accessing, or using mobi agent, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the App. This Privacy Policy applies to all users of mobi agent worldwide.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the App after the date such revised Privacy Policy is posted.

2. Information We Collect

We collect information that you provide directly to us when you use mobi agent. The types of information we may collect include:

2.1 Contact Information

When you grant permission, mobi agent accesses and collects information from your device's contact list, which may include:

  • Contact names
  • Phone numbers
  • Email addresses
  • Physical addresses
  • Company names
  • Job titles
  • Notes or other information stored in contact entries
  • Profile pictures or avatars associated with contacts
  • Social media handles or other identifiers
  • Custom fields or labels you have created
  • Contact groups or categories

2.2 Device Information

We may automatically collect certain information about your device when you use mobi agent, including:

  • Device type and model
  • Operating system and version
  • Unique device identifiers
  • Mobile network information
  • Device settings and preferences
  • Screen resolution and display characteristics
  • Language settings
  • Time zone settings

2.3 Usage Information

We collect information about how you interact with mobi agent, including:

  • Features accessed and used
  • Time and duration of your use of the App
  • Frequency of use
  • Actions taken within the App
  • Error logs and crash reports
  • Performance data
  • User preferences and settings within the App

2.4 Information You Provide

We may collect information that you voluntarily provide to us, such as:

  • Account registration information
  • Profile information
  • Communications with us, including customer support inquiries
  • Feedback, comments, or suggestions about the App
  • Information provided in surveys or promotional activities

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 To Provide and Maintain Our Service

  • To enable core functionality of mobi agent
  • To process and manage your contacts information
  • To provide you with the features and services you request
  • To maintain, improve, and optimize the App's performance
  • To personalize your experience within the App
  • To authenticate users and prevent unauthorized access

3.2 To Improve Our Services

  • To analyze how users interact with mobi agent
  • To identify usage trends and patterns
  • To develop new features and functionality
  • To conduct research and development
  • To test and implement improvements to the App
  • To understand user preferences and needs

3.3 To Communicate With You

  • To respond to your inquiries, questions, and requests
  • To provide customer support and technical assistance
  • To send you updates about the App
  • To notify you of changes to our services or policies
  • To send administrative information and service announcements
  • To request feedback or participation in surveys

3.4 For Security and Fraud Prevention

  • To protect the security and integrity of mobi agent
  • To detect, prevent, and address technical issues
  • To identify and prevent fraudulent or unauthorized activity
  • To enforce our terms and conditions
  • To comply with legal obligations
  • To protect our rights, privacy, safety, or property

3.5 For Analytics and Performance Monitoring

  • To monitor and analyze App performance
  • To track crashes and errors
  • To measure the effectiveness of features
  • To optimize user experience
  • To generate aggregate statistics about App usage

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Cloud storage and hosting providers
  • Data analytics services
  • Customer support services
  • Technical infrastructure providers
  • Security and fraud prevention services

These service providers are contractually obligated to use your information only as necessary to provide services to us and are required to maintain the confidentiality and security of your information.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to:

  • Comply with legal obligations, court orders, or government requests
  • Enforce our Terms of Service or other agreements
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of our users or the public
  • Detect, prevent, or address fraud, security, or technical issues
  • Respond to claims that content violates the rights of third parties

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

4.5 Aggregated or De-Identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you. This information may be shared for research, marketing, analytics, or other purposes.

5. Third-Party Services

Currently, mobi agent does not integrate with or utilize any third-party services, analytics platforms, advertising networks, or social media services. We do not share your information with third parties for their own marketing or advertising purposes.

Should we integrate third-party services in the future, we will update this Privacy Policy accordingly and provide you with appropriate notice and, where required, obtain your consent.

6. Data Security

We implement appropriate technical and organizational security measures designed to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

6.1 Technical Safeguards

  • Encryption of data in transit using industry-standard protocols
  • Encryption of sensitive data at rest
  • Secure authentication mechanisms
  • Regular security assessments and vulnerability testing
  • Firewall protection and intrusion detection systems
  • Secure coding practices and regular code reviews

6.2 Organizational Safeguards

  • Access controls limiting who can access personal information
  • Employee training on data protection and privacy
  • Confidentiality agreements with employees and contractors
  • Incident response procedures for data breaches
  • Regular privacy and security policy reviews
  • Vendor management and due diligence processes

6.3 Limitations

While we strive to protect your personal information, please be aware that no security measures are perfect or impenetrable. No method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your information. You acknowledge and accept that you provide your information at your own risk.

You are responsible for maintaining the security of your device and any account credentials. We recommend that you use strong passwords, enable device security features, keep your operating system and the App updated, and be cautious about granting permissions to applications.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.1 Retention Criteria

The criteria we use to determine retention periods include:

  • The length of time you use mobi agent
  • Whether you have an active account with us
  • Whether we have a legal obligation to retain the information
  • Whether retention is advisable given our legal position (such as regarding statutes of limitations, litigation, or regulatory investigations)
  • Whether retention is necessary for our legitimate business interests

7.2 Deletion of Information

When we no longer need your information or when you request deletion, we will:

  • Delete your information from our active databases
  • Anonymize or aggregate the information so it can no longer identify you
  • Securely destroy the information in accordance with industry standards

Please note that some information may remain in our backup systems or archives for a limited period, and some information may be retained as required by law or for legitimate business purposes.

7.3 Contact Data

Contact information collected from your device will be retained only for as long as necessary to provide you with the App's functionality. You may delete this data at any time by removing it within the App or by uninstalling the App from your device.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

8.1 Access and Portability

  • The right to access the personal information we hold about you
  • The right to receive your information in a structured, commonly used, and machine-readable format
  • The right to request a copy of your information

8.2 Correction and Update

  • The right to correct inaccurate or incomplete information
  • The right to update your information
  • The right to supplement your information

8.3 Deletion and Erasure

  • The right to request deletion of your information
  • The right to erasure under certain circumstances
  • The right to be forgotten where applicable

8.4 Restriction and Objection

  • The right to restrict processing of your information
  • The right to object to processing of your information
  • The right to opt-out of certain uses of your information

8.5 Withdrawal of Consent

  • The right to withdraw consent at any time where processing is based on consent
  • The right to revoke permissions granted to the App

8.6 Exercising Your Rights

To exercise any of these rights, please contact us at dulguun.batbayar@mobicom.mn. We will respond to your request within a reasonable timeframe and in accordance with applicable law. In some cases, we may need to verify your identity before processing your request.

Please note that certain rights may be limited by applicable law, and we may need to retain certain information for legal or legitimate business purposes. We will inform you if we cannot fulfill your request and explain the reasons why.

8.7 Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority or data protection authority in your jurisdiction if you believe we have violated your privacy rights or applicable data protection laws.

9. Children's Privacy

mobi agent is not intended for use by children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children under 13.

9.1 Age Restrictions

If you are under 13 years of age, you must not download, install, or use mobi agent. By using the App, you represent and warrant that you are at least 13 years of age (or the applicable age of digital consent in your jurisdiction).

9.2 Parental Consent

If you are between the ages of 13 and 18 (or the applicable age of majority in your jurisdiction), you must have permission from your parent or legal guardian before using mobi agent. Parents and legal guardians should supervise their children's use of the App.

9.3 Discovery of Children's Information

If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to delete that information as quickly as possible. If you believe we might have information from or about a child under 13, please contact us at dulguun.batbayar@mobicom.mn.

10. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

10.1 Cross-Border Transfers

When we transfer your information internationally, we take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

  • Standard contractual clauses approved by regulatory authorities
  • Ensuring that recipients are certified under appropriate frameworks
  • Implementing appropriate technical and organizational measures
  • Obtaining your explicit consent where required

10.2 Your Rights Regarding International Transfers

You have the right to obtain information about the safeguards we have in place for international transfers of your information. To exercise this right or if you have questions about international data transfers, please contact us at dulguun.batbayar@mobicom.mn.

11. Permissions and Access

mobi agent requires certain permissions to function properly on your device:

11.1 Contacts Permission

The App requests permission to access your device's contacts. This permission is used to:

  • Read and display your contact information within the App
  • Synchronize contact data for App functionality
  • Enable features that depend on contact information
  • Provide contact management capabilities

You can control this permission through your device settings. If you deny or revoke contacts permission, certain features of the App may not function properly or may be unavailable.

11.2 Managing Permissions

You can manage App permissions at any time through your device settings:

  • iOS: Go to Settings > mobi agent > and adjust permissions as desired
  • Android: Go to Settings > Apps > mobi agent > Permissions and adjust permissions as desired

11.3 Other Permissions

The App may request additional permissions as needed to provide functionality, such as:

  • Storage access for saving and retrieving data
  • Network access for connectivity features
  • Notification permissions for alerts and updates

We will always request your permission before accessing sensitive device features and will explain why the permission is needed.

12. Your Choices and Controls

You have various choices regarding how your information is collected and used:

12.1 Account Information

You can review and update your account information at any time through the App settings. You are responsible for keeping your information accurate and up-to-date.

12.2 Communications Preferences

You can control the types of communications you receive from us by:

  • Adjusting notification settings within the App
  • Following unsubscribe instructions in emails we send
  • Contacting us directly at dulguun.batbayar@mobicom.mn

Please note that even if you opt out of promotional communications, we may still send you transactional or administrative messages related to your use of the App.

12.3 Device Settings

You can control certain App behaviors through your device settings, including:

  • Location services
  • Notification preferences
  • Background app refresh
  • Data usage
  • Permission controls

12.4 Deletion of Information

You can request deletion of your information by:

  • Deleting data within the App
  • Uninstalling the App from your device
  • Contacting us at dulguun.batbayar@mobicom.mn

12.5 Do Not Track

Some web browsers and devices permit you to broadcast a preference that you not be tracked online. We do not currently modify our practices in response to Do Not Track signals, as there is no industry consensus on how to interpret such signals.

13. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and other California privacy laws:

13.1 Right to Know

You have the right to request that we disclose:

  • The categories of personal information we have collected about you
  • The categories of sources from which your information is collected
  • The business or commercial purpose for collecting your information
  • The categories of third parties with whom we share your information
  • The specific pieces of personal information we have collected about you

13.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

13.3 Right to Opt-Out

You have the right to opt out of the sale of your personal information. We do not sell your personal information.

13.4 Right to Non-Discrimination

You have the right not to receive discriminatory treatment for exercising your privacy rights.

13.5 Shine the Light

California Civil Code Section 1798.83 permits California residents to request certain information regarding disclosure of personal information to third parties for direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.

13.6 Exercising California Rights

To exercise your California privacy rights, please contact us at dulguun.batbayar@mobicom.mn. We will verify your identity before processing your request and will respond within 45 days.

14. European Privacy Rights

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have specific rights under the General Data Protection Regulation (GDPR) and related laws:

14.1 Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Consent: You have given clear consent for us to process your information for specific purposes
  • Contract: Processing is necessary to perform a contract with you or to take steps at your request before entering into a contract
  • Legal Obligation: Processing is necessary to comply with legal obligations
  • Legitimate Interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, except where such interests are overridden by your rights and interests

14.2 GDPR Rights

Under GDPR, you have the following rights:

  • Right of access to your personal information
  • Right to rectification of inaccurate information
  • Right to erasure (right to be forgotten)
  • Right to restriction of processing
  • Right to data portability
  • Right to object to processing
  • Rights related to automated decision-making and profiling
  • Right to withdraw consent
  • Right to lodge a complaint with a supervisory authority

14.3 Data Protection Officer

For questions about how we process your personal information under GDPR, you may contact us at dulguun.batbayar@mobicom.mn.

14.4 International Transfers

We ensure that transfers of personal information outside the EEA are protected by appropriate safeguards, such as standard contractual clauses or other legally approved mechanisms.

15. Other Jurisdictions

We respect privacy rights in all jurisdictions where we operate. Depending on your location, you may have additional rights under local privacy laws:

15.1 Brazil (LGPD)

If you are located in Brazil, you have rights under the Lei Geral de Proteção de Dados (LGPD), including rights to access, correct, delete, and port your personal information.

15.2 Australia (Privacy Act)

If you are located in Australia, you have rights under the Privacy Act 1988, including the right to access and correct your personal information and to make a complaint about our handling of your information.

15.3 Canada (PIPEDA)

If you are located in Canada, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including the right to access your personal information and challenge its accuracy.

15.4 Other Regions

We comply with applicable privacy laws in all jurisdictions where we operate. If you have questions about your specific privacy rights, please contact us at dulguun.batbayar@mobicom.mn.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

16.1 Notice of Changes

  • Update the "Last Updated" date at the top of this Privacy Policy
  • Post the updated Privacy Policy within the App
  • Notify you through the App or by email for material changes
  • Obtain your consent where required by applicable law

16.2 Material Changes

If we make material changes to how we collect, use, or share your personal information, we will provide you with prominent notice as appropriate under the circumstances, which may include:

  • In-app notifications
  • Email notifications
  • Push notifications
  • Notice on our communication channels

16.3 Your Acceptance

Your continued use of mobi agent after we post changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree to the updated Privacy Policy, you should discontinue use of the App.

16.4 Review

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. You can determine when this Privacy Policy was last revised by checking the "Last Updated" date at the top of this page.

17. Data Breach Notification

We take data security seriously and have implemented measures to protect your information. However, in the event of a data breach that is likely to result in a risk to your rights and freedoms, we will:

17.1 Internal Response

  • Investigate the breach promptly
  • Assess the scope and impact of the breach
  • Take immediate steps to contain and remediate the breach
  • Document the breach and our response

17.2 User Notification

  • Notify affected users without undue delay
  • Provide information about the nature of the breach
  • Explain the potential consequences
  • Describe the measures taken to address the breach
  • Provide recommendations for steps you can take to protect yourself

17.3 Regulatory Notification

  • Notify relevant supervisory authorities as required by law
  • Cooperate with regulatory investigations
  • Comply with all legal obligations related to breach notification

18. Contact Information and Questions

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

18.1 Contact Details

Company: mobicom
App Name: mobi agent
Email: dulguun.batbayar@mobicom.mn

18.2 What to Include

When contacting us, please include:

  • Your name and contact information
  • A clear description of your question, concern, or request
  • Information that helps us verify your identity
  • Any relevant details about your use of the App
  • The specific right you wish to exercise (if applicable)

18.3 Response Time

We will respond to your inquiry as soon as reasonably possible and in accordance with applicable law. In most cases, we will respond within 30 days. For complex requests, we may need additional time and will inform you of any delays.

18.4 Privacy Requests

To submit a privacy request (such as a request to access, correct, or delete your information), please email us at dulguun.batbayar@mobicom.mn with "Privacy Request" in the subject line.

19. Additional Disclosures

19.1 No Warranty

While we implement reasonable security measures, we cannot guarantee the absolute security of your information. You acknowledge that you provide your information at your own risk.

19.2 Third-Party Links

The App may contain links to third-party websites, services, or resources that are not operated by us. This Privacy Policy does not apply to third-party websites or services. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.

19.3 Analytics and Advertising

Currently, we do not use third-party analytics or advertising services. If we implement such services in the future, we will update this Privacy Policy accordingly and provide you with appropriate notice and choices.

19.4 Automated Decision-Making

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.

19.5 Sensitive Information

We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health information, or information about sexual orientation. If you provide such information to us, you consent to our processing of that information in accordance with this Privacy Policy.

19.6 Business Purposes

We process your information for the business purposes described in this Privacy Policy. We do not use or disclose your information for purposes that are materially different from those described in this Privacy Policy without providing you with notice and, where required, obtaining your consent.

20. Acceptance of This Policy

By using mobi agent, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the App. Your continued use of the App following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.

20.1 Entire Agreement

This Privacy Policy, together with our Terms of Service, constitutes the entire agreement between you and mobicom regarding your use of mobi agent and supersedes all prior agreements and understandings.

20.2 Severability

If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The invalid or unenforceable provision will be replaced with a valid provision that most closely matches the intent of the original provision.

20.3 Waiver

Our failure to enforce any right or provision of this Privacy Policy will not be considered a waiver of those rights. Any waiver must be in writing and signed by an authorized representative of mobicom.

20.4 Governing Law

This Privacy Policy shall be governed by and construed in accordance with applicable international privacy laws and the laws of the jurisdictions in which we operate, without regard to conflict of law principles. You agree that any dispute arising from or relating to this Privacy Policy will be resolved in accordance with the dispute resolution provisions in our Terms of Service.

Thank you for trusting mobicom with your information. We are committed to protecting your privacy and providing you with transparency about our data practices.